Despite the explosion of online content and communication, on hold or IVR (interactive voice response) messaging is still crucially important to businesses and organisations. IVR systems allow callers to resolve straightforward customer service interactions by themselves, without having to speak to a live agent or wait for an email response. It is also used for surveys, promotions, payments, polls, brand awareness, and more.

Essentially, it is a key tool in providing a positive brand impression. If the voice is engaging, considerate and professional, with crystal clear audio quality, then that can only leave a positive impression. Having voiced hundreds of phone systems worldwide, I specialise in adjusting my tone, pitch and tempo to best accomodate potential callers. I am also able to turnover updates and additions fast - and am aware that certain phone systems might require particular sound file requirements in order to work smoothly.