Kill them with k̶i̶n̶d̶n̶e̶s̶s̶ customer service
It's a big worry for most service providers.
How do I stand out?
Sure, we all offer subtly different skills.
But you tend to be offering the same broad solutions as your peers.
For example, any competitive voice actor needs to be:
✅ A great actor.
✅ Offer fast turnaround.
✅ Provide broadcast quality audio.
These are non negotiable.
But offering exceptional customer service is probably the next best 'hack' to make yourself memorable and become a client's go to provider.
Do you want two examples for one?
Last month, I was experimenting with my mobile recording set-up.
I wanted to see if I could get a truly portable but affordable solution that would allow me to offer a consistent, professional sound while travelling.
When I enquired about the portable VOXBOX to Richard Holmes, he was kind enough to offer me a free trial so I could test his invention firsthand.
He even delivered it to my house as we happen to live in the same area of London!
At the same time, audio wizz Henry Willard offered to lend me two of his own mics so I could compare and contrast them.
What resulted was a 'VO on the go' crash course which took in South London, Somerset and Nottingham. In each new space I tested both mics with the VOXBOX in a variety of configurations.
At every new location, I'd record samples and send them to Henry and he'd take time out to feedback on the quality of sound.
The result?
I purchased the VOXBOX and am taking delivery of a Sennheiser 416 as my travel mic this morning.
There might be comparable solutions to the VOXBOX.
Or engineers who have similar knowledge to Henry.
But because of their exceptional customer service...
I'm never going anywhere else.
We all THINK we know what good customer service looks like.
But it's only when you experience it at a high level that you appreciate just what an impact it can have.
By Chris Tester - British Male Voice Actor